Application. Assessment. Impact.
When there's no common or consistent account process to coach against, the coaching conversation itself often lacks direction. Fortunately, for users of The 4 Zones™ of Customer Engagement, the coaching effect is made more impactful because there's a common, consistent language and approach to coach against.
Managers can use simple but effective tools to integrate coaching into every day account and opportunity discussions. Already have a coaching system or platform? Clarity's client success teams can work with your existing coaching model to ensure the 4 Zones is pulled-through and reinforced consistently; making it "second nature" for customer-facing teams.
Example of Clarity's 4 Zones™ of Customer Engagement in the Atomus aCoach™ System:
COLLABORATE ACCOUNT PLANNING.
The hallmark of top performing customer-facing teams.
It starts with the recognition that teams need to stay connected more so than ever before if they want to leverage a professional, effective, unified approach towards customer engagement.
The specific tools and templates used for account planning are not as critical as well-planned collaborative efforts and communication but Clarity has you covered there as well. From templates we can provide to modifications of your own to integration of the 4 Zones™ with your CRM system, Clarity's client success managers are prepared to go all the way with you down the execution path. Our goal is to help you apply customer engagement learning effectively to drive real results and impact.
Example of a 4 Zones™ Account Planning Template:
Clarity InSight 360
A comprehensive set of visibility and analytics.
Would you like to know how "customer engagement ready" your organization is compared to the competition?
Or how proficient individuals and teams are in *SAMA-Aligned competency areas?
Through flash surveys, 1:1 interviews and analysis, Clarity can deliver the insights you need to rise to the next level of superior customer engagement.
* (SAMA - Strategic Account Management Association)
"Innovation is rewarded. Execution is worshipped."
- Eric Thomas
With deep vertical market expertise, a comprehensive approach towards customer engagement and a global reach, Clarity can help your account managers and field teams develop competitively differentiated account strategies that bring them into stronger alignment with today's customer stakeholders.
Strategy Consulting & Change Management
Customized Models & Content
Multiple Training Delivery Options