THE GOAL OF
PEAK PERFORMANCE
 
 

Unlocking the keys

to superior customer engagement.

The Clarity difference:

Clarity's approach includes leveraging real world vertical industry expertise in client learning and development projects. We use a consistent customer engagement framework that we then tailor for individual countries, markets and account teams and provide a range of blended learning options.

 

Our virtual coaching and reinforcement sessions pull through the learning and enable field teams to raise the bar of customer engagement effectiveness.

 

The result? A substantial and measurable SHIFT from transactional selling to strategic, value-centric account management.

 

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Clarity can help MedTech teams break through the value barrier and build trust with both administrators and clinicians; leading to competitively differentiated customer relationships.

 

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Clarity's customer engagement insights and training programs have been leveraged by Pharma companies and their payer/provider account, medical and marketing teams around the world.

 

 

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Built by RMs for RMs, Clarity's training programs can help Corporate and Institutional Banking account teams build the trust needed to stay ahead of the competition curve.

 

 

 

Customer landscapes, ecosystems and BIG PICTURE thinking.

The industry experts from Clarity can help you see beyond the 4 walls of your key accounts to the broader view of the environments your customer stakeholders operate within and are influenced by. The result? Account managers and teams well-equipped to converse at senior levels and demonstrate their deeper understanding of your customer's issues and needs.

 

Account Landscapes

A view from the inside. Giving account teams visibility into the customer's world and how to align more powerfully with customer stakeholders.

Medtech accounts 

 Ecosystems

Understanding the interconnected entities that make up customer ecosystems and the broader perspective of influence and decision making.

Corporate banking accounts

 Market Roadmaps

A detailed, research-based view into the key drivers, challenges, initiatives and areas of shared priorities to guide account teams and their key account approaches.

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A consistent process and common language, tailored to YOUR specific customer environments.

 

Leveraging a proven customer engagement framework of best practices, we work with a cross-section of internal stakeholders to tailor your customer engagement process to specific countries, markets and account teams.

 

We help you make it your own which increases buy-in and "stickiness".

 

Learn More About the 4 Zones

 

 

 
 
4 Zones of customer engagement
 
 
Voice of customer surveys 

 

 

 

Customer Intelligence

 

Your teams can only move as fast as their slowest moving part.

 

Clarity's performance consulting approach is designed to eliminate blind spots in what your teams know about customer issues and challenges and generate  the insights and intelligence they need to drive impact with customer stakeholders.

 

 

Managing the Gaps

 

 

Wondering how your customer-facing teams stack up against the best?

 

Clarity's Insight 360 Assessment approach gives you real-time data and analytics so you can direct your learning and development resources in the right direction.

 

 

Learn More About Insight 360

 

 
 

 

SAMA aligned competencies

 

Clarity can help.

With deep vertical market expertise, a comprehensive approach towards customer engagement and a global reach, Clarity can help your account managers and field teams develop competitively differentiated account strategies that bring them into stronger alignment with today's corporate banking stakeholders.

 

Strategy Consulting & Change Management

  • Senior Leadership Exchange Sessions
  • Account Archetype Profiling & Segmentation
  • Market Landscape Education
  • Change Management Programs

 

 

Customized Models & Content

  • Locally Tailored, Organizationally Consistent
  • Account and scenario-specific Case Studies
  • Account Management Models and Content for:
    • Account Managers/Relationship Manager
    • Sales Reps/Product Specialists
    • Managers
    • Marketing
    • Other Customer-facing Roles

 

 

Multiple Training Delivery Options

  • Instructor-Led Live Workshops
  • Blended Learning
  • SCORM/xAPI eLearning
  • Cloud-based Micro Learning