Industry-Specific Customer Engagement Training and Solutions
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To perform at the highest levels, commercial Pharma organizations need better access to real-time data. This is just as true in sales force effectiveness as it is in R & D, Market Access or any other function.

 

But what data specifically? What types of analysis will help give your customer-facing teams the edge and enable them to excel at customer engagement?

 

Traditional SFE Focus in Pharma:

 

  • Targeting and Segmentation
  • Sales Force Sizing and Structure
  • Sales Incentive Planning
  • Call Planning and Tools

 

 

New SFE Focus in Pharma:

 

  • VOC (Voice-of-Customer) Analysis
  • Organization Readiness Reports
  • Ecosystem-Key Account Influence Analysis
  • Strategic CRM Tools and Analytics

 

 

Clarity InSight 360

 

A comprehensive set of visibility and analytics.

 

Would you like to know how "customer engagement ready" your organization is compared to the competition?

 

Or how proficient individuals and teams are in *SAMA-Aligned competency areas?

 

Through flash surveys, 1:1 interviews and analysis, Clarity can deliver the insights you need to rise to the next level of superior customer engagement.

 

* (SAMA - Strategic Account Management Association)

 

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Clarity can help.

With deep Pharma expertise, a comprehensive approach towards customer engagement and a global reach, Clarity can help your field teams develop competitively differentiated account strategies that bring them into alignment with today's pharma stakeholders.

 

Strategy Consulting & Change Management

  • Senior Leadership Exchange Sessions
  • Account Archetype Profiling & Segmentation
  • Healthcare Landscape Education
  • Pre-launch Planning
  • Change Management Programs

 

 

Customized Models & Content

  • Locally Tailored, Organizationally Consistent
  • Account and TA-specific Case Studies
  • Account Management Models and Content for:
    • KAMs, Reps, Market Access, Medical
    • SAMA-aligned Content & Modules

 

 

Multiple Training Delivery Options

  • Instructor-Led Live Workshops
  • Blended Learning
  • SCORM/xAPI eLearnng
  • Cloud-based Micro Learning